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Once you have decided on an item, you can add it to the shopping cart. Simply click on the button "Add to cart". Then you can go directly to the checkout, make changes in the shopping cart or add more products.
Note: For configurable items, the desired size or quantity must be selected in advance. Only then can such products be placed in the shopping cart.
No, you do not have to create a customer account. You also have the option to complete an order as a guest.
However, a customer account brings many benefits. In your customer account you can:
Yes, you are welcome to place your order by phone or by email at team@shop.manner.com. For data protection reasons, we can only complete orders for customers via prepayment or credit card (payment via link).
Note: Please make sure to read our terms and conditions before placing your order. Thank you!
In order for us to place your order, please provide the following information:
You can easily redeem a discount code on your order in the shopping cart or at checkout, in the “Overview and payment” step. Enter the code in the “Enter discount or voucher code” field and click “Apply”.
Note: Only one discount code can be redeemed per order. Excluded from the 5% discount are vouchers, sets and products that are already on sale.
If you have any questions or technical problems, please contact our support team.
A voucher or gift card can be easily redeemed in the shopping cart or at checkout, during the "Overview and Payment" step. Enter the code in the "Enter discount or voucher code" field and click "Apply".
Note: Several vouchers or gift card codes can be redeemed per order.
If you have any questions or technical problems, please contact our support team.
Of course, you can also place an order as a business customer. Just check the box "This is a business order" in Step 1 "Shipping" and provide your company name as well as your VAT identification number.
Please contact our support team regarding this.
Unfortunately, sometimes it can happen that the order confirmation ends up in the spam folder or be intercepted by a spam filter. Please also check if your inbox might be full and therefore no more emails can be received.
Another possible reason could be a typing error in the email address entered or that the order process was not completed correctly.
Please contact our support team before placing another order in such cases.
If you have a customer account, you will find an overview under "My Orders". Here you can see at a glance your orders including the order number, the order date, the purchase amount and the status.
Additionally, you can view the details by clicking 'View Order' for each order. Under this menu item, you also have the option to easily reorder an order. However, this is only possible if all products are currently available. If this is the case, “Reorder” will appear next to the order.
If you placed your order as a guest, you can always check the status and access the invoice for your order here.
You can find all important information regarding shipping, delivery times and delivery here. On the day of shipment you will receive a shipping confirmation including a tracking number for tracking the shipment by email.
Note: Please mind that for the payment method "Prepayment" the delivery time begins only after the payment has been received and that there is no shipping and no delivery on Saturdays, Sundays and public holidays.
If there is a delay in delivery, you will be informed via email.
Please contact our support team if you wish to cancel your order or individual products. As long as your order has not been prepared for shipping, we will try to fulfill your cancellation request.
To ensure that a cancellation can be processed - if still possible - please make sure to provide the following information in your request:
Unfortunately, we cannot make changes to orders that have already been completed. If you wish to modify or add products, we would need to cancel your current order, and you would then need to place a new one. Please contact our support team in this case.
Please contact our support team in case of change of shipping and/or billing address. As long as your order has not been prepared for shipping, we will try to fulfill your change request.
To ensure that a change can be made—if still possible—please make sure to provide the following information in your request:
It may happen that orders need to be split into several packages. In such a case, several tracking numbers are listed in the shipping information.
If not all products are listed in the shipping information, please do not be confused—it indicates a partial delivery. The remaining items will be shipped as soon as possible. If the additional delivery cannot be fulfilled, you will receive separate information about it.
Please don´t be confused if not all products are listed in a shipping confirmation. The outstanding products will be delivered as soon as possible.
The remaining items will be shipped as soon as possible, and you will receive a separate shipping confirmation for them. If the additional delivery is not possible, you will receive separate information about it.
For internal documentation and to process the claim with our shipping partner, please send us photos of the damage (affected product, outer and inner packaging). Thank you!
Our support team will find a customer-friendly solution for you.
Here you can create your personal customer account at any time. After entering the required information and clicking the 'Create an Account' button, you will automatically receive a confirmation link via email.
Note: If you do not receive this email, please check your spam folder.
Please log in to your customer account before starting the ordering process. Simply click on the "Account" button located at the top right of the shop.
Note: You can enter one or more billing and shipping addresses in your account under "My Addresses" beforehand, which will make the ordering process easier.
After successfully logging in, you can add the desired products to your cart and proceed to checkout by clicking the 'Proceed to Checkout' button.
In the next step, "Shipping" you can enter the delivery address or select it by clicking the "Ship Here" button if you have saved addresses in your customer account. Then click "Continue".
In the second and final step, you can choose your preferred payment method and specify and save a different billing address—if it differs from the shipping address—by unchecking the "Same address for billing and shipping" box.
Once you have all the desired products in your cart and have provided all necessary delivery and payment details, please read and accept our terms and conditions and the cancellation policy. You can then complete your order by clicking the "Place Order"button.
If you create a customer account with us, you will enjoy many benefits.
In your customer account you can:
Simply click on "My Addresses" in your customer account. Here, you can change, delete, or add shipping and billing addresses at any time.
Note: If you want to change the shipping and/or billing address for an already completed order, please contact our support team.
You can easily change your email address and password at any time in your customer account under "Edit Account Information".
You can easily reset your password here. Enter your email address and the “Captcha number and letter code” and then click on “Reset my password”. You will then automatically receive an email and you can enter a new password for your customer account.
If you would like to delete your customer account with us, please contact our support team.
To ensure that your customer account and the stored customer data can be deleted properly and in accordance with the DSGVO regulations, please be sure to provide us with the following information in your request:
You can find all information about the current payment methods in the footer.
You can download invoices at any time in your customer account or (without an account) here.
Note: For orders via purchase on account (Klarna), the invoice will be sent to you directly by the payment service provider Klarna after the goods have been shipped.
All important information regarding shipping, delivery time and delivery can be found here. On the day of shipment you will receive a shipping confirmation including tracking number by e-mail.
Note: Please note that for the payment methods "Prepayment" and "Sofortüberweisung" the delivery period begins only after receipt of payment and that on Saturdays, Sundays and (regional and Austrian) holidays no shipping and no delivery will take place.
If there is a delay in delivery, you will be automatically informed by e-mail.
All important information regarding shipping costs can be found here.
All important information regarding shipping, delivery time and delivery can be found here.
All important information regarding shipping, delivery time and delivery can be found here.
So that you don't end up empty-handed for a special occasion (Christmas, Easter, etc.), we ask you to place your order at least 7 business days before the occasion. However, to be on the safe side, we recommend that you place your order 20 business days before you need it.
Note: Please note that for the payment methods "Prepayment" and "Sofortüberweisung" the delivery period begins only after receipt of payment and that on Saturdays, Sundays and (regional and Austrian) holidays no shipping and delivery.
As soon as your order has been shipped, you will receive a shipping confirmation including tracking number by email.
If your package has not arrived within the delivery period after shipping confirmation, please check the shipment history. It could be that your package has been taken to the nearest office or parcel store by our shipping partner for collection.
If you were not at home, your package will automatically be deposited for pickup at the nearest office or parcel store of our shipping partner. Normally, you will be notified by the shipping partner in this case. If the package is not picked up within a certain period of time (approx. 1-2 weeks), it will automatically be returned to the sender.
If you would like your package to be left at a certain location when you are not at home, you can apply for a drop-off permit from our shipping partners.
We are sincerely sorry, there must have been a mistake during shipping. Please contact our support team in this case.
We are sincerely sorry that any part of your order has been damaged in transit. Please contact our support team in this case.
Important: If the content is damaged and therefore unusable, please send us photos of the damage by email to team@shop.manner.com for internal documentation - thank you!
All information regarding revocation and exchange can be found here.
If your return is properly received by the responsible logistics or the responsible producer (direct deliveries), we will - depending on your request - transfer the money back to you or issue a value voucher for a next order.
The refund (credit note) will be made automatically via the selected payment method when you place your order.
Note: For the payment method "Prepayment" please give us your bank details (IBAN and BIC) so that we can order a refund through our accounting department.
The search bar will help you find your desired product. Just enter the name of the product you are looking for - a list of search terms will be displayed to help you. The relevant results will be displayed instantly.
If the search is not successful, here are some search tips:
If the desired product cannot be found in the store, this may be due to the following reasons:
If you have any further questions or if anything is unclear, please do not hesitate to contact our support team.
We are happy about every product suggestion and will try to include the product or the corresponding brand for you in our assortment. In this case, please contact our support team.
Product images, which are used to describe the goods, are sample photos. These do not represent the article in every case true to life, but serve as an illustration. Depending on the screen or terminal device used, colors and sizes in particular may be displayed differently. The description of the respective article is authoritative.
You are welcome to rate products that you have bought in our store. However, a product review is only possible with a logged in customer account.
For a review please go directly to the desired product in the store - here you can, if you scroll down a little further, give a product review with the help of stars or write a personal review.
When writing a product review, please keep the following guidelines in mind:
The review should not be about our customer service or the ordering or shipping process. Focus solely on the product you are reviewing and your actual experience with it. Include specific details about the pros and cons of the product. Also, please remember that the purpose of this review is to assist other customers who are considering purchasing this product.
We reserve the right to delete or block a product review if it contains any of the following:
If you have discovered an error in our online store, do not hesitate to let us know. If possible, please send us a screenshot of the error directly to our support team. Thank you for your help!
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