1. International Deliveries:

1.1 Deliveries within the European Union (EU):

The following shipping cost will be charged for each 10 kg of total weight*:

Austria	7,90
Germany	9,90
Italy	10,07
France	9,90
Belgium	13,01
Bulgaria	12,90
Croatia	13,44
Cyprus	12,79
Czechia	13,01
Denmark	13,44
Estonia	13,12
Finland	13,33
Greece	13,33
Hungary	13,65
Ireland	13,22
Latvia	13,01
Liechtenstein	17,83
Lithuania	13,01
Luxembourg	12,47
Malta	12,69
Monaco	17,83
Netherlands	9,98
Poland	13,22
Portugal	13,22
Romania	12,79
Serbia	26,75
Slovakia	12,90
Slovenia	13,12
Spain	9,98
Sweden	13,44

 

*The total weight includes not only the net weight of the product, but also the packing material of the goods and the filling and packing material for shipping it as a parcel.

 

1.2 Non-EU countries

For deliveries to non-EU countries we cooperate with the parcel service FedEx.

The shipping costs will be displayed in the checkout when placing your order.

Please keep in mind that deliveries to third-countries might imply customs duties and import taxes. These duties are not included in our prices respectively the shipping costs. They are to be borne by the recipient of the parcel.

 

2. duration of delivery & exceptions

The regular duration of shipping within Austria is approximately 2-4 working days (without Saturdays, Sundays, public holidays). However, please consider the exceptions as stated below.

We usually dispatch the order (= handover to the parcel service) on on first working day after the order has been placed (for orders based on prepayment first working day after receipt of payment).  

After handover the regular duration of the delivery depends on the parcel service chosen. It's 1 working day for DPD and 1-2 working days for Austrian Post, always on condition that the delivery can take place in an unhindered manner.

International deliveries (delivery address not in Austria) will usually take up between 2-3 working days (Germany) and 7-8 working days (non-EU third countries). Regarding deliveries to non-EU countries please consider that the local customs proceedings might result in additional time needed, thus extending the duration of delivery..

 

Exceptions to the general duration of delivery

As an exception to the general rule special cases might result in a duration of delivery longer than stated above. This includes goods which are currently not on stock and need to be re-ordered from the manufacturer. Moreover delays might occur at the parcel service during transport, eg because of seasonal peaks of the general parcel volume (especially before Christmas and Easter), extraordinary circumstances (eg COVID-19) or further hindrances to a swift delivery (eg incomplete oder incorrect delivery address).

 

3. delivery restrictions

We are currently delivering to approximately 95 countries around the world. The parcel service(s) available for your country (in general Austrian Post, FedEx and DPD) will be stated automatically once you have entered the destination of the parcel.

Some non-EU countries have imposed import restrictions on particular products, especially alcohol, meat/ham and sausage products. In case your country is affected and you have such products in your shopping basket you will receive a comment that such a delivery will not be possible. The goods in question will be marked and need to be removed from your shopping basket (only one click). Afterwards the shipping will be clear again.

 

4. parcel tracking

You may track your parcel online. You will receive an email (confirmation of dispatch) containing a tracking link as soon as we have handed over your parcel to the parcel service. This tracking link will provide insight into the current status of your parcel, from handover until delivery. Depending on the parcel service chosen the parcel status might be updated a day after handover. 

You will find the tracking link in your customer account too, linked to the specific order.

If you have not received your confirmation of order respectively your tracking link it might have ended up in the spam folder of your email account. Please have a look there too.

In case your parcel seems to be stuck for quite some time or might even have been lost during the transport please contact our customer service.

 

5. parcel delivery services

 

        

For deliveries to an Austrian address we offer parcel delivery with Austrian Post or DPD.

If the destination is a EU country we offer parcel delivery with Austrian Post or DPD. Austrian Post cooperates with local partners in the country of destination. This local partner is either the local National Post or a private company. For deliveries to Germany Austrian Post cooperates with DHL.

For countries outside the European Union we deliver with FedEx. Usually FedEx will deploy their own staff, though sometimes the delivery is effected by their subsidiary TNT. 

 

6. Orders containing chocolate

The transport of the goods is not cooled. For this reason we are not liable for chocolate melted because of exceeding temperature at the country of destination. 

Nonetheless please consider the temperature in the country of destination carefully, especially if you would like to order chocolate. If the outdoor temperature in the country of destination is likely to exceed approximately 25°C and you are not willing to take the risk (because we are not to be held responsible for melted chocolate) please desist from placing an order.

As a result of temperature variations a kind of "gray fog" might appear on the surface of the chocolate, especially in summer. This color stems from cocoa butter, which forms a thin layer on the surface when temperature is changing rapidly. This gray fog does not impair the quality of the chocolate and is thus no reason for worries or to register a complaint.

For more details please have a look at our General Terms & Conditions.

 

7. Revocation and returns

Here you will find all information regarding revocation. If you want to return products, please contact our support team in advance.

As soon as the return shipment has been properly received by us or by the responsible producer (in case of direct deliveries), the amount will be refunded. If you wish, we can also issue a voucher for your next purchase.

If you are returning products, please note the following:

• Please pack the goods with reasonable care so that the products are not damaged in transit.
• In the event of a cancellation or exchange, the products must be returned at your own expense.
• You should get a proof of shipment and keep it until we confirm receipt of the return.
• It may take a few days for the logistics department to unpack and inspect the returned items.