FOR SHIPPING WE CHARGE € 7.90 WITHIN AUSTRIA PER 10 KILO TOTAL WEIGHT (INCLUDING GOODS PACKAGING) AND € 9.90 TO GERMANY.

NOTE: Shipping costs for other European and non-European countries are calculated and displayed in the checkout, before the order is completed. Please keep in mind that deliveries to third countries might imply customs duties and import taxes. These duties are not included in our prices respectively the shipping costs. They are to be borne by the recipient of the parcel.

Why do we charge money for shipping? 
Shipping products is a service that unfortunately cannot be provided for free – neither by large nor by small online shops. The goods need to be stored, picked, packed, shipped and delivered. This is the responsibility of people who have the right to fair pay and the vehicles also cost money. Of course, we could also include shipping costs in the product prices, but that does not correspond to our company philosophy.

We guarantee that the shipping costs are well spent. We ship all products with great care and as sustainably as possible. In addition, the goods are also insured by us during shipping. Another benefit for you: You can contact us simply and easily by phone or email if there are any problems with delivery or a package is damaged. We are happy to help because personal customer service is our top priority.

 

Shipping & Delivery

The goods are usually shipped within

- 1 to 5 working days

NOTE: There is no shipping on Saturdays, Sundays and (regional and Austrian) public holidays. 

As soon as the goods are shipped, we will send you a confirmation via email, including the number for tracking the shipment. 

Please don't be confused if not all products from your order are listed in the shipping confirmation – then it is a partial delivery. In such a case, the outstanding products will be delivered as quickly as possible and you will then receive a separate shipping confirmation. If subsequent delivery is not possible, you will receive separate information.

Delivery by our shipping partners usually takes place within 24 hours in Austria, 2 working days to Germany and 7 or more days to other European and non-European countries. However, we cannot guarantee delivery within this time because delivery is the responsibility of our shipping partners. Please always complete your order early enough to avoid your package arriving late. 

Someone must be present at the delivery address to receive the package from our shipping partner. If you are not at home during delivery, your package will automatically be left at the nearest parcel shop for collection. In this case, you will normally be notified by the shipping partner so that you can collect your package properly. 

If the package is not picked up within a certain period of time (approx. 1-2 weeks), it will automatically be returned to the sender. If you would like your package to be left at a specific location when you are not at home, you can request a drop-off permit at the shipping partner. Please note, however, that with such approval, the recipient must assume liability, when the package is missing or damaged.

In unusual cases the shipping and delivery times can be longer. Especially when there is an increased order volume (for example Christmas, Easter, etc.) or unusual troubles (for example pandemics, environmental disasters, etc.).

 

Delivery restrictions

Some non-European countries have imposed import restrictions on particular products, especially alcohol and meet products. In case your country is affected and you have such products in your shopping basket you will receive a comment that such a delivery will not be possible. The goods in question will be marked and need to be removed from your shopping basket (only one click). Afterwards the shipping will be clear again.

 

Chocolate orders

We are not liable for melted chocolate because the goods are not kept refrigerated during transport and we cannot take into account the temperatures in the destination country.

NOTE: This also applies to similarly temperature-sensitive products without chocolate, for example sugar decorations.

Please pay attention to the temperature in the delivery country. If it is above around 25 °C and you do not want to take this risk, you should complete the desired order at another time/season. 

Due to temperature fluctuations during transport - especially in the summer months - white-greyish "spots" may form on the chocolate. The reason for this is the (cocoa) butter settles on the surface. However, this does not affect the quality or taste of the product and there is no reason for a complaint.

 

Parcel delivery services & tracking

Depending on the delivery country or responsible logistics, we work with different shipping partners – the Austrian Post, DPD and FedEx. 

When the goods are shipped, we will send you a confirmation via email, including the number for tracking the shipment. You can track your package(s) online using the following links: 

 

Austrian Post: https://www.post.at/en/s/track-and-trace-search

DPD: https://www.mydpd.at/

FedEx: https://www.fedex.com/en-at/home.html

 

Revocation & returns

Here you will find all information regarding revocation. If you want to return products, please contact our support team in advance.

As soon as the returned goods have arrived at the logistics department in proper conditions and without damage, the payment will be refunded. If you wish, we can also issue a voucher for your next purchase.

If you want to return products, please note the following:

• Please pack the goods with reasonable care so that the products are not damaged in transit.
• In the event of a cancellation or exchange, the products must be returned at your own expense.
• You should get a proof of shipment and keep it until we confirm receipt of the return.
• It may take a few days for the logistics department to unpack and inspect the returned items.