FOR SHIPPING WE CHARGE PER 10 KILO TOTAL WEIGHT (INCLUDING GOODS PACKAGING) € 7.90 WITHIN AUSTRIA AND € 9.90 TO GERMANY.

NOTE: Shipping costs for other European and non-European countries are calculated and displayed in the checkout, before the order is completed. Please keep in mind that deliveries to third countries might imply customs duties and import taxes. These duties are not included in our prices respectively the shipping costs. They are to be borne by the recipient of the parcel.

Why do we charge money for shipping? 
Shipping products is a service that unfortunately cannot be provided free of charge - neither by large nor by small online shops. The goods must be stored, picked, packed, shipped and delivered. This is the responsibility of people who have the right to fair pay and the vehicles also cost money. Of course, we could also include shipping costs in the product prices, but that does not correspond to our company philosophy.

We guarantee that the shipping costs are well spent. We ship all products with great care and as sustainably as possible. In addition, the goods are also insured by us during shipping. Another benefit for you: You can contact us simply and easily by phone or email if there are any problems with delivery or a package is damaged. We are happy to help because personal customer service is our top priority.

 

Shipping & Delivery

The goods are usually shipped within

- 1 to 4 working days

NOTE: There is no shipping on Saturdays, Sundays and (regional and Austrian) public holidays. 

When the goods are shipping, we will send you a confirmation via email, including the number for tracking the shipment. 

Please don't be confused if not all products from your order are listed in the shipping confirmation - then it is a partial delivery. In such a case, the outstanding products will be delivered as quickly as possible and you will then receive a separate shipping confirmation. If subsequent delivery is not possible, you will receive separate information.

Delivery by our shipping partners usually takes place within 24 hours in Austria, 2 working days to Germany and 7 or more days to other European and non-European countries. However, we cannot guarantee delivery within this time because delivery is the responsibility of our shipping partners. Please always complete your order early enough to avoid your package arriving late. 

Someone must be present at the delivery address to receive the package from our shipping partner. If you are not at home during delivery, your package will automatically be left at the nearest parcel shop for collection. In this case, you will normally be notified by the shipping partner so that you can collect your package properly. 

If the package is not picked up within a certain period of time (approx. 1-2 weeks), it will automatically be returned to the sender. If you would like your package to be left at a specific location when you are not at home, you can request a drop-off permit at the shipping partner. Please note, however, that with such approval, the recipient must assume liability, when the package is missing or damaged.

In unusual cases the shipping and delivery times can be longer. Especially when there is an increased order volume (for example Christmas, Easter, etc.) or unusual troubles (for example pandemics).

 

Delivery restrictions

We are currently delivering to approximately 95 countries around the world. The parcel service(s) available for your country (in general Austrian Post, FedEx and DPD) will be stated automatically once you have entered the destination of the parcel.

Some non-EU countries have imposed import restrictions on particular products, especially alcohol, meat/ham and sausage products. In case your country is affected and you have such products in your shopping basket you will receive a comment that such a delivery will not be possible. The goods in question will be marked and need to be removed from your shopping basket (only one click). Afterwards the shipping will be clear again.

 

Parcel tracking

You may track your parcel online. You will receive an email (confirmation of dispatch) containing a tracking link as soon as we have handed over your parcel to the parcel service. This tracking link will provide insight into the current status of your parcel, from handover until delivery. Depending on the parcel service chosen the parcel status might be updated a day after handover. 

You will find the tracking link in your customer account too, linked to the specific order.

If you have not received your confirmation of order respectively your tracking link it might have ended up in the spam folder of your email account. Please have a look there too.

In case your parcel seems to be stuck for quite some time or might even have been lost during the transport please contact our customer service.

 

Parcel delivery services

 

        

For deliveries to an Austrian address we offer parcel delivery with Austrian Post or DPD.

If the destination is a EU country we offer parcel delivery with Austrian Post or DPD. Austrian Post cooperates with local partners in the country of destination. This local partner is either the local National Post or a private company. For deliveries to Germany Austrian Post cooperates with DHL.

For countries outside the European Union we deliver with FedEx. Usually FedEx will deploy their own staff, though sometimes the delivery is effected by their subsidiary TNT. 

 

Orders containing chocolate

The transport of the goods is not cooled. For this reason we are not liable for chocolate melted because of exceeding temperature at the country of destination. 

Nonetheless please consider the temperature in the country of destination carefully, especially if you would like to order chocolate. If the outdoor temperature in the country of destination is likely to exceed approximately 25°C and you are not willing to take the risk (because we are not to be held responsible for melted chocolate) please desist from placing an order.

As a result of temperature variations a kind of "gray fog" might appear on the surface of the chocolate, especially in summer. This color stems from cocoa butter, which forms a thin layer on the surface when temperature is changing rapidly. This gray fog does not impair the quality of the chocolate and is thus no reason for worries or to register a complaint.

For more details please have a look at our General Terms & Conditions.

 

Revocation and returns

Here you will find all information regarding revocation. If you want to return products, please contact our support team in advance.

As soon as the return shipment has been properly received by us or by the responsible producer (in case of direct deliveries), the amount will be refunded. If you wish, we can also issue a voucher for your next purchase.

If you are returning products, please note the following:

• Please pack the goods with reasonable care so that the products are not damaged in transit.
• In the event of a cancellation or exchange, the products must be returned at your own expense.
• You should get a proof of shipment and keep it until we confirm receipt of the return.
• It may take a few days for the logistics department to unpack and inspect the returned items.